House of Jem
IMPORTANT NOTICE FOR TRINIDAD CARNIVAL 2024: Deposits are NON-REFUNDABLE. The deposit is to secure your slot for an order, for consult and design sketch. Please look out for the link "custom order form" in your confirmation email. After your design has been finalized and the final invoice for the total has been sent, you will have a period of 30 days to pay the balance of the invoice. If you are unable to do so, your order will be cancelled and your deposit will be forfeited. The initial deposit will go towards your final cost. Please feel free to ask questions before placing your order. Orders will be closed October 15th, 2023 or when slots are filled. Don't miss out!
Custom Orders are completed by Email. You will receive a link in your confirmation email to a form that you need to fill out at your earliest convenience. Requests cost US10.00. This amount will be credited to your final payment. Payments are non-refundable. Your balance payment should be made within 30 days of receiving the final invoice.
Please note that items are made-on-demand. Most orders will be shipped out within 7 days of purchase but this may vary depending demand. Longer wait times may be experienced if there is an unexpected influx in orders. Feel free to contact us for an estimate of your wait time.
You may return most new, unopened items, with an unaltered hygiene seal, within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.Please note that duties and taxes are subject to being collected at the time of delivery by your carrier.